Airbnb guest screening and booking checks
Thoughtful checks before the stay.
Guest screening is the review that happens between a booking request and a confirmed stay. Every guest's ID is checked, and every booking is reviewed against the property's rules and any relevant building rules.
What this covers
Included on every agreement option.
The management service is identical on every plan — only the agreement term and rate change.
Identity
Every guest's ID is checked.
The booking itself
Group size, length of stay, purpose where it is stated and the timing of the request are read together rather than in isolation.
The rules that apply
Every booking is reviewed against the property's rules and any relevant building rules.
What happens to a booking that does not fit
Where a booking does not fit those rules, it is not accepted. Where something is unclear, it is queried with the guest before the stay is confirmed.
How it works
How a booking is reviewed
An illustrative review path. No real guest, booking or identity document is shown.
Illustrative example
- Identity checkEvery guest’s ID is checked.
- Property rulesReviewed against the rules for the property.
- Booking reviewQueried with the guest where something is unclear.
Decision taken on the booking request
Rules are property-specific
A building with a concierge, a terraced house with shared parking and a rural cottage do not have the same risks. Screening is only useful when it is checked against the rules that actually apply to your property and, where relevant, the building it sits in.
Those rules are captured when the property is set up, and every booking is read against them rather than against a generic policy.
Checks that support better booking decisions
Every guest's ID is checked and every booking is read against the property's rules before it is accepted, so the stays that go ahead are the ones that suit the home.
Where a request is unclear — the party size, the reason for the stay, a late arrival in a building with restrictions — it is queried with the guest before the booking is confirmed.
A considered approach to every booking.
The same checks are applied to every booking, for every property, under one process — so bookings are matched to the home rather than simply accepted.
- Every guest's ID checked
- Every booking reviewed against the rules
- Unclear requests queried before confirmation
- Bookings that do not fit are declined
Owner reviews
From Hostahome property owners.
Hear from the owners whose properties we manage.
“Working with Hostahome has been genuinely hands-off. From onboarding to day-to-day management, everything has been handled professionally. Communication is quick, and they've been proactive in dealing with any issues that come up. The property has been consistently occupied and performing well. Would definitely recommend to other landlords looking for a reliable and transparent management company.”
Review 1 of 3: Aaron L.
Questions
Guest screening, answered plainly.
What is actually checked before a booking is accepted?
Do checks prevent damage or a party?
Do you run criminal record or credit checks?
Can I set my own rules for who stays?
What about building or freeholder restrictions?
Who decides to decline a booking?
Related services
Explore Airbnb and short-let management in London, Manchester, Hertfordshire and Berkshire, or view all our management areas.
Read next
Related guides.
Getting started6 min read
Preparing your property for its first short-let guests
A room-by-room readiness checklist, plus the permissions and safety questions to settle before the first booking.
Getting started6 min read
Changing Airbnb management company: a handover guide
Notice, listing ownership, existing bookings, reviews, keys and the closing statement — in the order they need doing.
Next step
Let’s talk about your property.
Tell us about your home and your plans. We’ll review its suitability and explain how management would work for you. No obligation, and an honest answer if it is not the right route.