Website Privacy Policy

Hostahome is operated by HOST A HOME MANAGEMENT LIMITED, a company registered in England and Wales.

• Company number: 16434934
• Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
• Email: management@hostahome.com
• Phone: +44 161 524 1034
• ICO registration reference: ZC111392

We collect information you provide directly to us, such as your name, email address, phone number, property address and any details you share in enquiries, property review requests or bookings. We may also collect limited technical information automatically when you visit the website, such as your IP address, device type, browser and pages viewed.

We use personal data to:

• respond to enquiries and property review requests
• provide and manage our short-let management services
• communicate with owners and guests about bookings and stays
• improve our website, services and customer experience
• meet legal, regulatory and accounting obligations

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating and improving our services, and compliance with our legal obligations.

We share personal data only where necessary with service providers who help us operate, including booking and channel platforms, cleaning and maintenance contractors, payment processors and professional advisers. Third-party providers are expected to process your data securely and only where necessary for the services they provide to us.

Our website may use cookies and similar technologies to make the site work, remember preferences and understand how it is used. You can control cookies through your browser settings. See our cookies page for more detail.

We keep personal data only for as long as needed for the purposes described in this policy or as required by law. We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

Subject to UK data protection law, you have the right to access, correct or delete the personal data we hold about you, to object to or restrict certain processing, and to request data portability. You also have the right to complain to the Information Commissioner’s Office (ICO).

Our website may link to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies before sharing personal data.

We may update this policy from time to time. The date at the top of the page shows when it was last reviewed.

For any questions or requests about your personal data, contact us at management@hostahome.com or write to HOST A HOME MANAGEMENT LIMITED, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.